Unlicensed Product and activation errors in Office

By | November 6, 2016
This article is for PC users. Got a Mac? See Troubleshoot Mac issues.Office periodically checks to make sure that your Office installation is licensed correctly. This process is called activation. If activation is successful, you can continue to use Office with all features enabled.

If activation fails, Office eventually enters reduced functionality mode and displays (Unlicensed Product) or (Non-commercial use) (Unlicensed Product) in the title bar, and most buttons and features are disabled (grayed out). Reduced functionality mode helps prevent software piracy while still allowing you to view and print your Office files.

My product key stopped working

TIP: Do you need to edit Office documents immediately? You can use online versions of Word, Excel, PowerPoint, and OneNote for free at Office.com. To learn more, see Get started at Office.com.

Common fixes

Here are some simple steps that can often fix activation issues.

Select a heading below to expand it and view the steps.

Check your computer’s date, time, and time zone
Run Office as administrator
Sign in to activate Office
Update Office

Check for connectivity issues

Temporarily disabling firewalls, antivirus software, and proxy settings might help activation succeed. Close all Office apps before you continue, and then restart them after you’re done.

Select a heading below to expand it and view the steps.

Check your firewall
Check your antivirus software
Check your proxy settings

Common Office 365 subscription issues

If there are problems with your Office 365 subscription, Office might become unlicensed. You can skip this section if you made a one-time purchase of Office.

Select a heading below to expand it and view the steps.

Using Office 365 for business? Try Support and Recovery Assistant first
Connect to the Internet
Make sure your subscription is active
Make sure you installed the version of Office that’s included with your plan (Office 365 Home, Personal, or University)
Check for a current Office license (Office 365 for business)
Deactivate an Office install
Update or reinstall Office if you see an “Account Notice” or “Update required” message in Office (Office 365 for business)

Repair Office

Repairing Office might fix corruption issues that cause activation failures.

Select a heading below to expand it and view the steps.

Run an online repair of Office
Repair Office licensing (applies only to Office 2013)

Uninstall and reinstall Office

If you’ve tried all the other solutions and still can’t activate Office, you can uninstall Office and then reinstall it.

Follow the instructions in Uninstall Office 2013, Office 2016, or Office 365 from a PC and then follow the instructions in Download and install or reinstall Office 365, Office 2016, or Office 2013 on your PC.

My product key stopped working

If your Office product key doesn’t work, or has stopped working, you should contact the seller and request a refund. If you bought a product key separate from the software, it’s very possible the product key was stolen or otherwise fraudulently obtained, and subsequently blocked for use. Unfortunately, there are many dishonest sellers who offer stolen, abused, or otherwise unauthorized Microsoft product keys for sale. Sometimes these product keys are printed on counterfeit labels or cards with a download link to Microsoft software, and sometimes they’re distributed with software media that is unauthorized for resale, such as promotional media, original equipment manufacturer reinstallation media, or other Microsoft program-specific media.

Still need help? Contact Support

Please call 1800 791 820  Tollfree Australia or visit www.officecomsetup.net 


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